Yes, we also deliver to the Czech Republic, Hungary, Romania, Croatia, Slovenia, and Germany.
Can I place an order for a company?
Of course! At checkout, simply fill in your company details, and we’ll issue the invoice to the company name.
I entered the wrong details in my order. What should I do?
It happens – we all make mistakes. Please email or call us as soon as possible after placing your order, and we’ll correct the details before your package is shipped.
What if I’m not satisfied with my purchase?
If for any reason you’re not happy with your BajaBee product or your package arrived damaged, you can return the unopened item within 30 days. Please contact us before returning it.
For hygiene reasons, used products cannot be returned.
I’m a wholesaler and would like to sell your products.
Thank you for your interest – we look forward to collaborating with you! Send us an email at [email protected] with a short introduction to your store or online shop, and we’ll get back to you with wholesale terms.
How can I pay for my order?
In the BajaBee online shop, you can pay by:
- credit/debit card online,
- Apple Pay or Google Pay,
- bank transfer,
- or cash on delivery.
How long does delivery take?
Orders are usually processed within 1–2 business days.
Delivery within Slovakia typically takes 2–4 days, and 3–7 days for other countries, depending on the destination.
How can I track my order?
Once your package has been shipped, you’ll automatically receive an email with confirmation and a tracking number. Click the link to view your delivery status.
What if I didn’t pay in time or want to cancel my order?
If you’ve changed your mind or haven’t completed payment, send us an email. If the package hasn’t been shipped yet, we can cancel the order without any issues.
What if I received a damaged product or a missing item?
We’re sorry to hear that! Please email us at [email protected], attach a photo of the package and your order number. We’ll solve it as quickly as possible – we’ll send a replacement or issue a refund.
How does the return process work?
Simply email us that you’d like to return an item, and we’ll send you clear return instructions. Once we receive the package, we’ll refund your money to your bank account or the card used for payment.
Can I change the delivery or payment method after placing my order?
If the package hasn’t been packed yet, contact us as soon as possible – we’ll be happy to update your preferences.
Do you ship orders on weekends or holidays?
No, we process orders during business days. Orders placed over the weekend are shipped on Monday.
How can I contact BajaBee customer service?
You can reach us by email at [email protected] or via our social media channels. We usually reply within 24 hours on business days.
